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Privacy Policy

Privacy Policy

Your privacy is fundamental to how we operate. This policy explains what we collect and how we protect it.

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Last updated: January 2, 2026

Texas ESA Letter Online (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose and safeguard your information when you visit texasesaletteronline.com or use our services.

Information We Collect

We collect information you provide directly to us, including:

How We Use Your Information

We use your information to match you with a licensed clinician, facilitate your evaluation, deliver your letter, process payments, respond to inquiries, improve our services and comply with legal obligations. We do not sell your personal information to third parties.

Health information you provide as part of a clinical evaluation is handled in accordance with our HIPAA Compliance commitments.

How We Share Information

We share information only as needed with the licensed clinicians who perform your evaluation, with trusted service providers who help us operate (such as scheduling and payment platforms), and when required by law or to protect our legal rights. Any partners handling health data are bound by confidentiality obligations.

Cookies and Tracking

We use cookies and similar technologies to remember your preferences and understand how our site is used. You can control cookies through your browser settings, though disabling them may affect site functionality.

Data Security

We use administrative, technical and physical safeguards — including encryption in transit and access controls — to protect your information. No method of transmission over the internet is completely secure, but we work continuously to protect your data.

Your Rights

Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal information. To exercise these rights, contact us using the details below.

Children's Privacy

Our services are intended for adults 18 and older. We do not knowingly collect information from children under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “Last updated” date.

Contact Us

Questions about this policy? Email support@texasesaletteronline.com or visit our Contact page.

Meet Your Doctor

Meet your doctor

A real, licensed doctor does your evaluation in person over video — no call centers, no rubber stamps. You get an honest answer every time.

Dr. Johnathan Chance Miller, MD Verified & Licensed

Dr. Johnathan Chance Miller, MD

Licensed Physician

Dr. Johnathan Chance Miller is a licensed doctor who helps people live healthier, longer lives. He pairs strong medical training with a practical, whole-person approach to care.

He earned his medical degree from Columbia University in New York City and finished his residency at Washington University in St. Louis — two of the top medical schools in the country.

A former college athlete and rugby captain, he knows how much nutrition and daily habits matter. He listens, keeps an open mind, and looks for the real cause instead of quick fixes.

License VerificationTexas Medical Board →
Session FeeStarts from$129
Here's what you get
  • A live video visit with Dr. Miller
  • Your signed ESA or PSD letter for Texas, if you qualify
  • License number on official letterhead
  • Free help if your landlord needs to verify it
  • Letter issued within 10 minutes of your evaluation
  • No charge if you don't qualify

If the doctor finds you don't qualify for an ESA or PSD letter, you pay nothing for the visit.

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Client Stories

Trusted by Texans statewide

Real feedback from clients who chose our licensed, ethical service.

★★★★★

“No fake certificate nonsense here. A licensed professional actually evaluated me and I trust the result.”

RT
Reid T.Wichita Falls, TX
★★★★★

“My landlord questioned the letter, and their free verification support sorted it out the same day.”

JO
Jasmine O.Beaumont, TX
★★★★★

“Straightforward, private and honest about my chances upfront. Exactly what I was hoping to find.”

CD
Colton D.Odessa, TX
★★★★★

“The clinician treated my mental health seriously and with warmth. I never felt rushed or judged.”

AR
Aisha R.Richardson, TX
★★★★★

“My service dog now goes everywhere with me thanks to the PSD documentation. Life-changing, honestly.”

GW
Garrett W.Allen, TX
★★★★★

“Clear pricing, quick delivery and a real human on the other end. I've already told my sister about them.”

VL
Vanessa L.Carrollton, TX
FAQ

Frequently asked questions

Quick, clear answers to the questions we hear most.

What personal information do you collect?

We collect contact details, the health information you share during your evaluation, payment information processed by secure third parties, and basic technical data such as your IP address and pages visited.

Do you sell my personal information?

No. We never sell your personal or health information. We share it only with the licensed clinician performing your evaluation and trusted service providers who help us operate.

How is my health information protected?

Health data is encrypted in transit, access is limited to authorized clinicians and staff, and partners handling it are bound by confidentiality obligations, consistent with our HIPAA commitments.

Can I access or delete my information?

Depending on your location, you may request access to, correction of, or deletion of your personal information by contacting our privacy team.

Do you use cookies?

Yes, we use cookies to remember preferences and understand site usage. You can control cookies through your browser, though some features may be affected.

Is my diagnosis shared with my landlord?

No. Landlords receive only confirmation of your need for a reasonable accommodation and the clinician's licensing details — never your specific diagnosis.

How will I know if this policy changes?

Material changes are posted on this page with a revised effective date. We encourage you to review the policy periodically.

Have questions? We're here to help.

Reach our Texas support team, or start a confidential evaluation with a licensed clinician.

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